Golden Olive Gourmet has the following returns and refunds policy:

Return conditions

Returns

1. The user may return their order within 14 business days from receipt of the purchase. In this case, you will contact the company by email through the address [email protected] informing of the return and the reasons for it.

1.1 The right of withdrawal can be exercised if one of these situations occurs:

a) If the product purchased does not satisfy the user. If the return is made within the period mentioned above, the purchase must be returned with all its products, with its original packaging, with its original unbroken seal, with all its accessories and in perfect condition. Returns will not be accepted for products that do not come with their original packaging. In this case, the shipping and return costs of the order will be borne by the customer.

b) When the products are defective. If so, reliable evidence of the poor condition of the product will be required. The company will collect the defective product and send the product back to the user without added costs. The company will be the one who will pay the amount of the order once it has verified that the merchandise meets the previous conditions.

c) In the event that the defect comes from an incident in transportation, you must notify it within 24 hours of receiving the purchase.

Refund of amounts paid

2. If a refund of the amounts paid has to be made, the company will do so via bank transfer to the account number indicated by the user. The refund will be made once the status of the returned product has been verified and validated and once it has been verified that the payment has been effective with no possibility of return.

We remain at your disposal for any additional questions or doubts in this regard at [email protected]